Terms & Conditions
Last Updated: November 14, 2024 | Version: 3.2
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and PortugalPlayZone governing your access to and use of our website, products, and services. By accessing our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Definitions & Interpretation
In these Terms, the following definitions apply:
- "We," "Us," "Our" refers to PortugalPlayZone
- "You," "Your" refers to the user or customer accessing our services
- "Services" means all products, features, applications, content, and services provided through our platform
- "Account" refers to the user account created to access certain features of our Services
- "Content" includes text, graphics, images, software, audio, video, and any other material available through our Services
2. Eligibility & Account Registration
2.1 Age Requirements
You must be at least 18 years of age to use our Services. By registering an account or using our platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts under applicable law.
2.2 Account Responsibilities
When creating an account with us, you agree to:
3. Service Provision & Availability
3.1 Scope of Services
Our Services include, but are not limited to:
Digital Products
Access to online tools, applications, and downloadable content
Customer Support
Technical assistance, consultation, and customer service
Information Services
Content, resources, and educational materials
Additional Features
Other services as described on our platform
3.2 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. While we strive to minimise disruption, we shall not be liable for any modification, suspension, or discontinuance of Services.
3.3 No Guarantee of Availability
While we endeavour to provide reliable and uninterrupted access to our Services, we do not guarantee that:
- Services will be available at all times or without interruption
- Services will be error-free, secure, or free from viruses or harmful components
- Defects or errors will be corrected within any specific timeframe
- Services will be compatible with all hardware and software configurations
4. Acceptable Use Policy
You agree to use our Services in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to:
Strictly Prohibited Conduct:
5. Intellectual Property Rights
5.1 Our Intellectual Property
All intellectual property rights in our Services, including but not limited to trademarks, logos, service marks, trade names, content, software, designs, and underlying technology, are owned by or licensed to PortugalPlayZone. These rights are protected by UK and international intellectual property laws.
5.2 Limited Licence
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services for personal, non-commercial purposes, subject to these Terms. This licence does not permit you to:
- Reproduce, duplicate, copy, or redistribute any portion of our Services
- Modify, adapt, translate, or create derivative works
- Reverse engineer, decompile, or disassemble any software or technology
- Remove or alter any copyright notices, trademarks, or proprietary markings
- Use our intellectual property for commercial purposes without written authorisation
5.3 User-Generated Content
If you submit content to our platform (reviews, comments, feedback), you grant us a worldwide, royalty-free, perpetual licence to use, reproduce, modify, and distribute such content in connection with our Services.
6. Pricing, Payment & Billing
6.1 Pricing Information
6.2 Payment Terms
Payment obligations:
- Payment is required in full before access to paid Services is granted
- You authorise us to charge your designated payment method for all fees incurred
- For subscription services, billing occurs automatically on a recurring basis until cancelled
- You are responsible for ensuring your payment information is current and valid
- Late or failed payments may result in service suspension or termination
6.3 Refunds & Cancellations
Refund eligibility is determined in accordance with your statutory rights under the Consumer Rights Act 2015. Digital content refunds may be limited once download or streaming has commenced. For detailed refund information, please contact our customer service team.
7. Consumer Rights
Your Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008. You have legal rights regarding faulty goods, services not performed with reasonable care and skill, and digital content that does not match its description.
For goods, you have the right to reject faulty items within 30 days for a full refund. For digital content and services, you have rights to repair, replacement, price reduction, or refund depending on the circumstances.
8. Privacy & Data Protection
Our collection, use, and protection of your personal information is governed by our Privacy Notice, which complies with UK GDPR and the Data Protection Act 2018. By using our Services, you consent to such processing and warrant that all data provided by you is accurate.
9. Limitation of Liability
9.1 Exclusions
We do not exclude or limit liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory rights conferred by the Consumer Rights Act 2015
- Any other liability that cannot be excluded or limited under UK law
9.2 Limited Liability
Subject to the exclusions above, our total aggregate liability for any claims arising from these Terms or your use of our Services shall be limited to the greater of:
- The amount you paid to us for the specific Service giving rise to the claim in the 12 months preceding the claim, or
- £100 (one hundred pounds sterling)
9.3 Indirect Losses
To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, data, revenue, business opportunities, or goodwill, even if advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless PortugalPlayZone, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, violation of applicable law, or infringement of third-party rights.
11. Termination & Suspension
11.1 Termination by You
You may terminate your account at any time by contacting our customer service team or using the account closure function within your account settings. Termination does not relieve you of any payment obligations for services already rendered.
11.2 Termination by Us
We reserve the right to suspend or terminate your access to our Services immediately and without prior notice if:
- You materially breach these Terms
- We reasonably suspect fraudulent, illegal, or harmful activity
- Your account remains inactive for an extended period
- Required by law or regulatory authority
- You engage in conduct that damages our reputation or interests
11.3 Effects of Termination
Upon termination, your right to access and use our Services ceases immediately. Provisions that by their nature should survive termination (including intellectual property rights, limitation of liability, indemnification, and dispute resolution) shall remain in effect.
12. Dispute Resolution
12.1 Informal Resolution
Before initiating formal legal proceedings, we encourage you to contact us to seek an informal resolution. Most disputes can be resolved quickly and amicably through direct communication.
12.2 Alternative Dispute Resolution
If informal resolution is unsuccessful, we are committed to participating in alternative dispute resolution (ADR) processes. You may use online dispute resolution platforms or mediation services. For consumer disputes, you may also contact Trading Standards or Citizens Advice.
13. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
14. Third-Party Links & Services
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of such third-party resources.
15. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government action, power failures, or telecommunications failures.
16. Severability & Waiver
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
17. Assignment
You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may assign or transfer these Terms, in whole or in part, to any third party at our discretion, including in connection with a merger, acquisition, reorganisation, or sale of assets.
18. Entire Agreement
These Terms, together with our Privacy Notice and Cookie Policy, constitute the entire agreement between you and PortugalPlayZone regarding your use of our Services and supersede all prior agreements, communications, and understandings, whether oral or written.
19. Updates & Amendments
We reserve the right to revise these Terms at any time. Material changes will be communicated through:
- Email notification to registered users
- Prominent notice on our website homepage
- In-app notifications where applicable
Your continued use of our Services following notification of changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you should discontinue use of our Services.
20. Contact Information
For questions, concerns, or correspondence regarding these Terms, please contact us:
- Company Name: PortugalPlayZone
- Email Address: support@portugalplayzone.com
- Telephone: +351 21 847 6293
- Postal Address: Avenida da Liberdade 195, 1250-142 Lisboa, Portugal
Legal Notice
These Terms of Service have been drafted in accordance with UK law, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Electronic Commerce (EC Directive) Regulations 2002, and Data Protection Act 2018. For specific legal advice regarding your rights or obligations, please consult a qualified legal professional.